BOOKING POLICY 

Life can be a real pain at times and we understand that every now and again that things don’t turn out as planned. However, we are a small business that relies on having our clients turn up to their booked appointment, not only so we can pay the stylist that is at work ready to do your hair, but also so we can pay to keep the electricity on and the doors open.

 

When you don’t attend your appointment, or don’t give us enough notice that you can’t attend, that also means that we have turned away other clients because that time was allocated to you specifically for that service, which is not fair on us, or the other client.

 

So, to protect all of our loyal clients appointments, to protect our business from loss of trading, and to ensure your appointment is relaxing and enjoyable, we have adapted the following salon policies. We may use our discretion and waive the policy where we deem necessary.

 

We greatly appreciate your support of our business and will endeavor to provide utmost professional service to you at every appointment.

 

1.        All clients will be required to leave a $50 booking fee to secure their appointment, which will be deducted from the cost of the actual appointment.

 

2.        All no show clients and cancelations within 48 hours of appointment may incur a $120 fee or the full cost of the appointment, whichever is lesser.

 

3.        We run by appointment, therefor late arrivals of 15 minutes or more may be unable to be serviced, and if so, the cancelation policy will apply.

 

4.        All no show and late cancelation clients will be required to pay a deposit for all future appointments at Tempest HairDesign, and repeat offenders may be refused service.

 

5.        Booked services cannot be cancelled on arrival of appointment.

 

6.        All clients will be sent a confirmation SMS 3 days prior to their appointment. Please note this is an automated message.

 

7.        Our highly trained technicians provide professional colour results using the finest products available. Tempest HairDesign cannot guarantee lasting results unless you are using recommended home haircare purchased from Tempest HairDesign or if you swim regularly.

 

8.        As per the Small Business and the Competition and Consumer Act, any problems with your service must be reported within 1 (one) week of the original service by phone call or in person. As per the Small Business and the Competition and Consumer Act, Tempest HairDesign will then fix the service or replace the product at no charge, within 1 (one) week of the report of fault.

 

9.        All prices include GST. All prices are subject to variation without notice. To obtain a quote, please schedule a free consultation at Tempest HairDesign.

 

10.      Out or respect to all of our clients who spend their hard earned money to have a valued relax and pamper time with us, unruly and loud clients and/or children will be asked to leave the salon.